Frequently Asked Questions

What information is required by and how do I provide it?
We require the name & address of your debtor, the amount due, and the nature of the debt. All information is provided online by adding entries to your database.

Will an account number be assigned to each debtor?
Yes, each debtor will be assigned a unique account number which will identify both your company and the debtor. Example: 000-0000 (The first three digits identify your company. The final four identify the debtor.)

Will I be able to track the progress of letters sent to the debtor?
Absolutely! When you logon to your account, you will see each debtor's account number, name, the last letter sent, and the date next letter is due.

How do I instruct you to stop sending letters when payment is received?
Just delete the entry and we will discontinue mailings to that debtor.

What if the debtor has moved and I am unsure of his/her new address?
All envelopes instruct the post office to forward the letter to the debtor and notify us of any change of address on file. We will then update your database with that information.

What happens if a payment is sent to you?
In the unlikely event a payment was sent directly to us, we would notify you via email and immediately forward the payment.

How may I make payment for collection services?
You can deposit money in your account, at any time, based on the number of submissions (or anticipated submissions). All major credit cards are accepted through PayPal™.